CUSTOMER SERVICE

AuCourant Customer Service Representatives can answer any questions you may have.
They are beauty care experts trained specifically to help you decide which products are right for you.

Your representative will be happy to make recommendations, explain our products and
services or answer questions regarding your account or status of your order.
Simply call 800-682-1623 from 8am to 5pm Eastern Standard Time,
or e-mail support@aucourant.com

SHIPPING

Standard shipping method is U.S.Mail for all Domestic U.S.A. Destinations .

U.S. Mail will be used for all Continental U.S. P.O. Box addresses and all orders going to Alaska and Hawaii.

Domestic Shipping Rate  (UNITED STATES ONLY) Flat  Rate of $7.25

Outside the United States (EUROPEAN UNION) $35.00 US FUNDS for the first pound. Additional weight billed accordingly.

Packages are shipped via International Express Mail (Expedited Service with Tracking)

PRIVACY OUR PLEDGE TO YOU

Your privacy is very important to us. Rest easy! Your e-mail address is used only by us
for order confirmation, site updates and changes. Your e-mail address is not given to or
exchanged with any other companies. Only our marketing  department uses any responses
to questions, or comments you may send us in order to continually serve you better.

RETURN POLICY

Your satisfaction is guaranteed at aucourant.com.If you are not completely happy with your
purchase, you may return your product for exhange only within 15 days of purchase.

(Makeup can not be returned or exchanged as it can not be re-sold)

All products must be returned in good condition.

Return authorization is required for all product
exchanges by calling 800-682-1623 .

After return authorization is issued,
product(s) must be returned within 7 days.

Sorry, no credit given for shipping charges